Same Day Delivery
This is a service offered to customers based in certain areas of Cape who would like to have their parcel delivered on the same day it was placed. This service is only applicable to orders placed before 11 AM. An additional cost of R199 applies per order.
Next Working Day Delivery
This is a service offered to customers based in certain areas of Cape who would like to have their parcel delivered on the next working day. An additional cost of R199 applies per order.
Premium delivery is only available when making payment via EFT.
Premium delivery is available Mon to Thurs only (no weekends or public holidays), from 09h00 – 18h00.
One attempt will be made to deliver the parcel. The customer will receive a notification that the driver is en route. Should there be no one available to sign for the parcel, the driver will attempt to contact the customer telephonically, on the contact number supplied on the order. Should this fail, the parcel will be returned to our warehouse and the customer will be refunded the rand value paid for the items in the order.
If the customer is responsible for failed delivery (not available, incorrect address supplied, etc.) the delivery surcharge is non-refundable since delivery was attempted.
Return collections cannot be scheduled for a preferred date and time – customers will need to make use of the return methods available for their applicable suburb and postal code.